Customer service assistant
Answers enquiries around the clock from your own documents. Difficult cases go to your team. The management portal shows what was asked and how it was answered.
Services
We build assistants for customer service and for employees, connect them to your systems, compute forecasts and keep running all of it afterwards.
Do you have the installation guide for ET-4711?
Yes, here it is. According to the guide, installation takes about 30 minutes.1
I would like to cancel my last invoice.
Handed to your team: a cancellation needs a person.
Assistant for employees
Finds knowledge in manuals, data sheets and past cases and drafts replies and documents. Each person only sees what they are allowed to see anyway. On request inside the tools your team already uses.
What torque for the flange bolts?
1Manual series B, p. 14
2Maintenance log 03/2026
3Data sheet ET-4711
123Draft for the workshop, with sources
Connection to your systems
We connect ERP, PIM, ticketing, mailboxes and file storage. Your data only leaves the business where you have decided it may.
Your business
ERPread
Ticketingread, create
Mailboxread, drafts
File storageread
Assistant
Language model
Forecasting and planning
We combine language models with statistics: demand forecasts for purchasing and stock, reorder points with safety stock, alerts on unusual readings. Every forecast shows its range, not just one number.
Example with made-up data
Consulting and operations
We assess where an assistant pays off and support the rollout. On request we host the system and take over maintenance and updates for the long term.
Assessment
Rollout
Ongoing operation
Maintenance
Update
Review
How a project runs
- 1
Conversation
We look at processes, data and systems and tell you where an assistant helps and where it does not.
ResultAn assessment of which processes fit - 2
Scope
You choose the building blocks and the pace. Effort and duration are fixed before we start.
ResultA fixed quote with effort and duration - 3
Build
We deliver in stages. Each one is accepted separately and usable straight away.
ResultUsable stages, accepted one by one - 4
Operation
We run, maintain and improve the system. The portal shows you what it does at any time.
ResultMaintenance, updates and the portal